Shipping & Returns
Our aim is to ensure that you are fully satisfied with your purchase. If, for any reason, you were not
satisfied with the item purchased, you must notify us within three (3) working days from the date you’d receive the
item. If an item is damaged due to a manufacturers defect we ask that you choose your new product
within thirty (30) days. We will not exchange any product after this period.
Due to the intimate nature of our business, no swimwear will be refunded. If purchasing swimwear, please
pay attention to the size details to avoid purchasing the wrong size. If funds have already been paid by the
client all bank charges for the application of the refund will be incurred by the client. Lu-may Exclusive
Summer Wear will not be held responsible for lost or damaged goods by any 3rd party delivery services
(Couriers and/or South-African Post Office), although every effort will be given to ensure the fastest and
best delivery for the chosen method. Deliveries outside Pretoria and Johannesburg will be sent via the
South-African Post Office, thus delivery times may vary.
Returned products are inspected by us and will be replaced if the damage is the result of a manufacturing
defect or deviation from factory specifications. Our liability is limited to replacement of defective product.
We’ll replace your Lu-may product with the same style or substitute a replacement of comparable value if
the style returned is no longer available. No cash exchange will be accepted. If the problem was caused
by reasons other than materials quality or assembly process, the original merchandise is returned to you.
We do not replace merchandise if it is not returned in a satisfactory order. Any item you return
needs to be eligible to be put back on our shelves and later sent to another customer. For this,
the item must be in a perfect condition, which means that the item must include it's protective
shields on swimsuit bottoms with all
tags in place - the item must not have been worn at any time.
Products damaged by normal wear and tear will not be replaced.
Courier cost will be to the buyers account.
In order to qualify for return and/or exchange, the product must fulfill the following requirements:
Items may not have been used, washed or damaged.
Items must bear the original label.